Contact Us

*PLEASE SCROLL DOWN FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS SUCH AS: NOTE PAD REPLACEMENTS, DEFECTIVE REPLACEMENTS, CATALOG REQUESTS, RETURNS ETC....

Our customers are important to us!

Please feel free to contact us with any questions or comments by email to our customer service department, and a member of our staff will get back to you as soon as possible. For immediate service or to speak directly to a customer service representative please contact us at:

P: (815) 678-1600
F: (815) 678-1698

Custom Accessories
5900 Ami Dr
Richmond, IL 60071
M-F 7:00am-3:30pm CST

How are we doing?
Custom Accessories, Inc. prides itself on being the leader in Automotive Aftermarket Accessories. In order to maintain our ongoing success, we are always looking for feedback from our valued customers. Please let us know if there is anything we can do to improve your experience with our products or services, to ensure that we are always doing our best for YOU.

(Business hours are M-F 7:00am-3:30am CST. All comments, questions, and/or concerns will be answered with in 24 hrs of submitting your requests, during business hours only.)

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Frequently Asked Questions

Click here for FAQs for the Digital Photo Viewer Keychain Item # 64100.

Click here for FAQs for the WeatherHandler® Compass Calibration Item # 25227.

Q: Where can I find your products or a particular product?
A: Please refer to our "Find Retailer" page to see a list of our retailers in your area that carry Custom Accessories products.

Q: Do you have a showroom there where I can look at your products?
A: We do not have a showroom. Please refer to our online catalog.

Q: How can I request a catalog?
A: Our entire updated catalog is on our website and can be downloaded by clicking on the 'catalog' tab at the top of the screen.

Q: How do I become a dealer?
A: To become a dealer for products by CUSTOM ACCESSORIES you MUST be a Retailer or Distributor with a Retail Tax ID # and Certificate, if so, please fill out our "Customer Registration" Form to become one of our valued customers.

Q: Can you send a defective replacement?
A: We can send defective replacements to an individual consumer only. Please send back the defective item to the following address, with a note inside describing the issue with the item, and we will send you back a replacement.

Custom Accessories
Attn:Customer Service
5900 Ami Drive
Richmond, IL 60071

Q: Can I get a replacement part to repair a product myself?
A: No. We do not give replacement parts to the consumer to be able to fix the item on their own.

Q: How do I remove blindspot mirrors?
A: We suggest using any of the following-fishing line/dental floss, or goo gone to remove residue.

Q: Why does one of the deer whistles have a hole and the other doesn’t?
A: The Deer alerts are supposed to look this way, and are NOT DEFECTIVE. They operate at different speeds, hence the hole in just one of them.

The whistles should be as level as possible. But you can mount them anywhere they will get good air flow. They can even be mounted inside the grille or upside-down from some part of the undercarriage. Ignore the instructions – it does not matter which side of the car you mount them on. They work on either side as long as the horn-shaped opening faces forward.

The more air they get, the better they will work. Be careful anyway. They will not stop all deer, especially when they are “in season”. Also, be sure to remove when going through a car wash.

Q: Where can I find replacement fuses?
A: Fuses can be found by online vendors only- Amazon.com, Bussmann’s/Littlefuse

Q: How do I get Notepad replacements?
A: In order to get Notepad Replacements you must do the following:

- Send in $1 per pad by CHECK or MONEY ORDER ONLY. (NO CREDIT CARDS WILL BE ACCEPTED). This amount includes postage for the item to be sent back to customer.

- Please send the check or money order to the following address:

Custom Accessories, Inc.
Replacement Notepad Request
5900 Ami Drive
Richmond, IL 60071

-Make sure to include the address where you want the Notepad to be sent inside the envelope.

RETURNS FOR ITEMS PURCHASED ON OUR WEBSITE:
Custom Accessories will accept your returns for a refund ONLY if the item is broken or damaged. Returns must be made within 14 days of purchase on REGULAR price merchandise, ordered ONLINE.
After 14 days, you have until 30 days from the order date to recieve a credit. We do not accept any returns after 30 days.
-Items will be refunded within 48hrs. of receipt.
-"Special Buys" items may NOT be returned.
-All merchandise should be returned in the original box, with all it's contents included.
-There will be a shipping and handling fee for all exchanges.
PLEASE SEND RETURNS TO THE FOLLOWING ADDRESS:

Custom Accessories
Attn: Web Returns
5900 Ami Drive
Richmond, IL 60071

QUALITY GUARANTEE AND LIMITED LIFETIME WARRANTY INFORMATION:

http://www.causa.com/qualityguarantee